Z Grills help

Frequently Asked Questions

Z Grills pellet grills provide the great flavour and cooking versatility that wood grilling provides but with the ease of a gas BBQ.

Fill the hopper with wood pellets and the Z Grills will feed them into the fire-pot by slowly rotating the auger. An ignition rod automatically lights the pellets. Once they begin to burn, turn the controller to the desired temperature and the Z Grills does the rest, feeding the pellets into the fire-pot as required.

Unlike charcoal grills, the flames not are directly under the grill rack, so no flare ups or hot spots. A fan circulates hot air from the fire-pot up and around the food, like a fan forced oven. The advantage is accurate temperature control and ability to cook all kinds of foods that is simply not possible on most traditional BBQs and grills. Beyond meat and veggies, you can cook pizzas and even cakes and breads.

Z Grills are also easy to keep clean. The grease tray is sloped so that excess oil runs into a bucket for easy removal. Cover the tray with foil to make cleaning even easier. The pellets burn so cleanly that only teaspoons of ash remain after hours of cooking and can be removed in seconds with a vacuum. The grill racks are ceramic coated making cleaning easy without lots of scrubbing.

Some may say it is cheating to use a pellet grill – but would you prefer to slave over a hot grill, or enjoy time with family and friends while the grill does the work! Not only does a Z Grills make outdoor cooking easy, you can cook some of the most amazing food. Many Z Grills owners often find themselves using it during the week, not just for weekend BBQ parties!

Check out the video below for basic operating steps.

The Z Grill can operate from 71°C on the Smoke setting up to 232°C on the High setting. The actual temperature will swing above/below the target temperature especially during the initial heat up period, when temperature settings are changed or if the lid is opened for a period of time.

Z Grills use wood pellets at about 1kg/hour when cooking at high temps (>180°C) and 0.3~0.4kg/hour when cooking low and slow (SMOKE or 107°C setting).

So a 10kg bag will last 5-15 hours depending on the cooking temperatures. Cold and windy outdoor conditions will also increase the amount of wood pellets used due to more heat loss.

The 700E will also use pellets more quickly than the 450A due to the larger surface area of the grill drum.

Avoid opening the grill lid too often to reduce heat loss and maintain a more stable cooking temperature.

Instead of opening the lid to check the food, use a food probe to monitor the internal temperature!

The maximum rated power draw is 300Watt, but during operation the unit will run between 50W and 250W. The main fan and auger motor are 25W each and the ignition rod is 200W but only turns on/off periodically to ignite the wood pellets.

If planning to use the grill outdoors running off a generator or a car battery, a 400W 240V AC output is sufficient.

In most cases the grill will be set at a temperature for the whole cook, or start off low and then increase as the cook continues.

The grill can quickly increase temperature by delivering more pellets into the fire-pot, but what about dropping the temperature?

That is a lot slower as relies on the grill naturally cooling down through heat loss to the surrounding air.

If the setting is changed from a high temperature to a much lower temperature the grill can take a very long time (up to an hour) to drop the temperature down. To prevent the fire in the fire-pot from going out, pellets will be periodically delivered into the fire-pot, creating heat. So there is a battle between trying to drop the temperature and keep the fire alight, and that is why it takes so long.

So the BEST way to quickly reduce the grill temperature is to turn to Shut Down Cycle. This will turn off the auger (no more pellets) and allow the remaining pellets in the fire-pot to burn out.

The cool down speed will rely mostly on the outside temperature and wind speed. Opening the lid will also speed up the cool down. Once the temperature has dropped enough, turn the dial to the desired temperature setting and the ignition rod will turn on and pellets will be delivered into the fire-pot.

The grill is not the same as a gas BBQ that you stand in front of flipping sausages on.

The beauty of the Z Grills pellet grills is that you DON’T need to baby sit them. In fact opening the lid constantly is a BAD idea as it looses heat and causes more temperature fluctuations. Think of the grill more like your convection oven… you wouldn’t leave the door open would you!

Because the heat is indirect food doesn’t easily burn, and normally you cook for a longer time at a lower temperature. Using a simple example of the classic BBQ favourite, the snag, aka sausage.

You don’t need to constantly turn sausages, especially if you are smart and cook them more slowly at around 135oC until the internal temp is about 74oC (to be safe to eat). You don’t need to turn them at all. Just put them in, close the lid and wait until your food probe measures the right temperature.

So follow these steps:

1. Set the grill temperature
2. Wait for the temperature to be reached before putting food in
3. Don’t stand with the lid open. And don’t open it frequently
4. Use food probes to monitor the internal temperature of the food (different meats required different temps to be safe to “done”)
5. Enjoy the best meat (and veggies) you have ever cooked in your backyard

Troubleshooting

You are already in the right place.

Have a look through these FAQs or search for keyword at the top to see if anything relevant pops up.

Please also review the owners manual which has detailed troubleshooting section.

If you still can’t find the answer, please send us a message through the pop-up chat on this website, or !!!!!!!click here!!!! to submit a support request.

The auger rotates very slowly to push the wood pellets from the hopper into the fire-pot. The auger is designed to be quite loose and is able to move forward/backward slightly to allow it to break through longer wood pellets. This will sometimes make a squeaking or clunking noise as the pellets break. This is normal operation.

The auger does not run continually, it turns on/off as required to deliver pellets into the fire-pot.

In most cases the grill will be set at a temperature for the whole cook, or start off low and then increase as the cook continues. The grill can quickly increase temperature by delivering more pellets into the fire-pot, but what about dropping the temperature? That is a lot slower as relies on the grill naturally cooling down through heat loss to the surrounding air.

If the setting is changed from a high temperature to a much lower temperature the grill can take a very long time (up to an hour) to drop the temperature down. To prevent the fire in the fire-pot from going out, pellets will be periodically delivered into the fire-pot, creating heat. So there is a battle between trying to drop the temperature and keep the fire alight, and that is why it takes so long.

So the BEST way to quickly reduce the grill temperature is to turn to Shut Down Cycle. This will turn off the auger (no more pellets) and allow the remaining pellets in the fire-pot to burn out. The cool down speed will rely mostly on the outside temperature and wind speed. Opening the lid will also speed up the cool down. Once the temperature has dropped enough, turn the dial to the desired temperature setting and the ignition rod will turn on and pellets will be delivered into the fire-pot.

  1. The controller screen lights up, I hear the auger motor and fan, but no smoke or fire!
    Make sure your fire-pot is cleaned of ash.  Vacuum it out.
  2. Controller screen is blank, no fan or auger motor noise.

    Power supply.  Switch to another power supply and ensure the power hasn’t tripped in the meter box.  If power supply is ok, check to see if the fuse has blown.

Owners manual