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We value your enquiry and always try to respond within 24 hours.
You are also welcome to give us a call or chat with us online to ask any questions that you might have.

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Product Support

If you are having issues with your Z Grills product, a good place to start is our Knowledge Centre.  There you will find troubleshooting guides and general how-to-use information. 

If you can’t find the answer to your question and need assistance from our team, please click here to complete a form which collects information about your product and the problem being experienced. It also allow photos of the product to be uploaded.

If in urgent need of help please call us on 1300 390 703 (Australia only), including weekends and evenings.

Order Status & General Enquiries

Australian customers only!

Please note you are on the AUSTRALIAN website, and we only provide support to local Aussie customers. If you are from another country please contact your local distributor.

United States customers please click here to visit the Z Grills USA website.

2023 © Z Grills Australia ABN: 96633171516​support@zgrills.com.au 1300 390 703

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Delivery FAQ

1. Why do the Click & Collect options cost money and have a transit time?

We partner with multiple freight companies to use their depots as a pickup points. This means in most cases, we’ll need to dispatch your order out from one of our three warehouses in Melbourne, Sydney or Brisbane. This option often costs significantly less than home deliveries especially for non-metro areas.

2. Where exactly is your Click & Collect location?

You will receive the exact pick up address once your order is ready for pick up. As part of our agreement with our partnering freight companies, we are not to share the exact pickup location prior to that.

3. Will the grill fit my car?

Our grills will fit in most hatchback vehicles and UTEs, however it may struggle to fit in a standard sedan. If you want to be sure, you can check out the dimensions of the boxes on our packing and freight page.

4. Why are some Click & Collect options cheaper?

The prices of the Click & Collect options vary from location to location. We do our best to get you the lowest freight price by comparing rates from multiple carriers.

5. When will I receive my order?

We usually dispatch your order the following business day after receiving it. It will then take roughly takes 1-3 days for metro orders and 3-7 days for regional orders.